Refund policy

CRUXERO | RETURN, REFUND & DIGITAL CONTENT POLICY
Last updated: 10 September 2026

Business: Cruxero Media Group
Business correspondence address: Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FA
Email: office.cruxero@gmail.com

1. DIGITAL PRODUCTS
Cruxero primarily sells digital educational resources, including downloadable guides, checklists, planners, templates and starter packs. Unless a product page expressly states otherwise, no physical item is supplied.

2. CANCELLATION RIGHTS AND IMMEDIATE DIGITAL SUPPLY
Where applicable law gives you a right to cancel a distance contract, that right applies subject to the special rules for digital content.

For digital content supplied immediately, Cruxero may ask you before supply begins to expressly consent to immediate supply and acknowledge that, once supply begins, you may lose the statutory 14-day right to cancel. If the legally required consent and acknowledgement have not been obtained, this policy does not remove rights you have under applicable law.

3. CHANGE OF MIND AFTER DIGITAL SUPPLY BEGINS
Where you have expressly consented to immediate supply of digital content and acknowledged the resulting loss of the statutory cancellation right, Cruxero does not normally offer a change of mind refund after supply has begun.

This does not affect rights you may have where digital content is faulty, misdescribed, not supplied as agreed, or where applicable law otherwise entitles you to a remedy.

4. BEFORE DIGITAL SUPPLY BEGINS
If you contact us before digital supply begins, a cancellation request will be handled in accordance with your applicable statutory rights and the status of the order.

5. FAULTY OR INACCESSIBLE DIGITAL CONTENT
If a file is corrupted, materially different from its description, or cannot be accessed because of a problem with the supplied digital content, contact office.cruxero@gmail.com. Include your order number, purchase email address and a description of the problem.

We may first try to resolve the issue by restoring access, replacing or correcting the file, or taking another appropriate step. Where the law gives you a right to a refund, price reduction or other remedy, Cruxero will honour that right.

6. DUPLICATE OR INCORRECT CHARGES
If you believe you have been charged twice or charged incorrectly, contact office.cruxero@gmail.com promptly with your order details.

7. REFUNDS
Where a refund is due, it will normally be returned to the original payment method. Processing time can depend on the payment provider or bank.

8. CONTACT
Cruxero Media Group
Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FA
office.cruxero@gmail.com

Nothing in this policy excludes or limits statutory consumer rights that cannot legally be excluded or limited.